Support to help your growing design business…

“Brian and Giles have helped us tremendously over the past few months. Not only has our sales process changed but we have also gained a new enthusiasm for our sales strategy, we are looking forward to future analysis and improvement. We can now easily see where our sales department is working well, and where its struggling – a great help!”

 Danielle Dunn, Managing Director of Danielle Dunn Creative Agency

WHAT WE DID WITH DCCA

Background

DDCA is a marketing communications agency based in Newcastle upon Tyne, delivering a range of services centred on digital marketing strategies. DDCA have been successful growing their business on the back of successful marketing campaigns and were looking to further improve the efficiency and effectivenss of how DDCA managed the pitching process. The objective was to improve the communication internally through this process and to reduce the response time required to pitch.

What we did

– Top level process map of the enquiry and pitching process.

– Designed more effective ways of transmitting this information.

– Determined points in the process where key performance indicators would drive the right continuous improvement actions.

– Initiated a standard paperwork approach to simplify and manage the rate of growth in the enquiries being received.
– Created an action plan for ongoing development.

– Developed tracking tools to help DDCA manage pitching performance.

The Results

– A more streamlined pitching process which has benefitted the whole team.
– Reduced time spent on less profitable pitches.
– Improved time management on medium to large pitches.
– Correct recording of data to allow future analysis and improvement.
– Reduced admin time for the whole sales department.

We can though Qa Business Improvement ltd offer two creative businesses  workshop programmes, one aimed at streamlining the pitching process and the other aimed at organising and optimising the production part of the business. Both workshops are priced at £2000.00 (exc VAT) and can attract contributory funding in many cases.

For further information contact Brian Rothery oon 07785 236371.